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FAQs: Customer care and call centre of airlines
In India, airlines want to discourage travellers from switching to other airlines or rescheduling their flights.
With rising competition in budget travel, flight ticket prices keeps changing regularly. They don't want to loose
customers when close to travel dates, other airlines are offering cheap discounted air tickets.
It all depends on individual airlines, and it varies depending upon the time ticket is being cancelled.
Nearer to travel date cancellation charges are always high.
Some airlines like Indigo offer flexi fares, where they charge an additional cost to the flight ticket
and give you an option, that in case you reschedule or cancel the flight, no or less cancellation charges
will be deducted.
In most cases, for cheap flight tickets it does not make any difference.
They keep the "change fee" almost same as "cancellation charge". Though
some airlines offer attractive change fees compare to cancellation fees.